All merchandise you wish to return shall be duly returned to us within seven (7) working days upon receiving your parcel for Malaysia orders; whereas within twenty (20) working days for international orders to the address below:Anya Zee Trading
Rationale for return. First and foremost, we would like to apologize for any inconveniences caused if the reason for return is due to defect or error caused from our side. Rationale of return can be differentiated and are categorized as below:
(A) No defect but unsatisfied due to: Quality not as expected, minor color variation (up to 25%), minor size variation of up to 4 cm, personal opinion on the merchandise, merchandise does not fit.
(B) Defective merchandise due to: Massive stains, huge cut/torn when receipt of merchandise and circumstances where the wrong merchandise was sent.
Forms of return. We only provide two (2) forms of return, which are store credit vouchers and merchandise replacement for a new, same design. For store credit vouchers, upon inspection and approval of legit return reason, we will email you the credit voucher as soon as practicable. However, the voucher must be redeemed within thirty (30) days from the date of issuance otherwise it will be forfeited. The voucher is not transferable and has to be utilized within one transaction, any remaining credits will not be refunded nor another voucher for the remaining amount will be issued. Vouchers cannot be used for promotional/discounted merchandise. As for merchandise replacements, we will mail it to you. However, merchandise which you wish to replace are subject to stock availability of the merchandise you wish to exchange.
Reasons for return (A) We will only refund in the form of store credit vouchers. A processing fee of RM10.00 (RM15.00 for East Malaysia and USD7.00 for international orders) and the initial shipping fees will be borne by you, i.e.
(Return merchandise price) – (Processing fees) – (Initial shipping fees) = (Value of return store credit vouchers)
Reasons for return (B) We will gladly replace for a new, same design merchandise via tracked courier to you. All domestic shipping and processing fees will be borne by us. However, do note that merchandise that is to be replaced are subjected to stock availability. If the merchandised that is supposed to be replaced is out of stock, we will return you in the form of store credit vouchers.
Eligibility of return. All merchandise that are returned with signs of being worn, tags missing, washed, stained, soiled with make-up, dirt, food, tanning products or similar and missing original packaging will not be accepted. Any merchandise purchased at a discount/promotion is considered final sale and not eligible for return except for merchandise purchased using the first time registration code.
Returns can only be made once for each order. Invoice slip/receipt of returned merchandise is to be enclosed along (if not found can contact us to request for). We strongly encourage you to employ a shipping service with tracking number and insurance for your own protection when returning the merchandise to us. We will not be liable for any merchandise lost in transit.
All returned merchandise which do not meet all of the abovementioned conditions shall be strictly declined and forfeited. Please allow two (2) to three (3) working days for the processing of returns (up to a week during festive seasons). All of the above return reasons have to be proved by you to our satisfaction. We reserve the sole and absolute discretion in deciding whether to refund/return the merchandise at your expense.
Update rights. We reserve the rights to reject a transaction/customer at our own discretion as well as reserve the rights to amend the terms & conditions as well as the privacy, shipping and return policies at any given time. Your use of the site constitutes your acceptance of these amended or revised terms and conditions as well as all the said policies by us from time to time.
JOIN OUR SECRET SOCIETY
Our emails are kind of a big deal if you like *ahem front row updates on latest arrivals, special offers and exclusive events!
Pssst also check your inbox for 5% coupon off your next order xx